22KILL Online Store – Frequently Asked Questions / Terms & Conditions

 

PRODUCTS

What is difference between the types of metal?

Tungsten is a heavier and much harder metal compared to titanium. It is scratch resistant, but also more brittle because of its hardness. Tungsten rings can shatter, crack, or chip if dropped or struck; it just depends on the force and area of impact.

Titanium is a very lightweight metal and is more durable than tungsten. It won’t break, but is more prone to scratching.

Steel rings are similar to titanium, but are more malleable and easier to scratch.

By nature, these metals are not black. Tungsten is a dark grey color, and titanium and steel are a lighter silver color. The rings are coated in a black alloy plating. This coating can eventually wear off, the duration of which is dependent on the individual wearing it. Light fading can happen naturally after a few years of wear. Heavier and quicker fading is caused by excessive contact with abrasive substances or chemicals, hard surfaces, or frequent exposure to water. In terms of color, tungsten rings are known to last longer than titanium.

Can the rings be resized?

Tungsten cannot be resized. Because of its hardness, it will break before it ever stretches.

Titanium and steel can be resized, but it would damage the black coating on the ring, which is why we don’t recommend it, nor do we offer it. You would have to see a jeweler for this.

ORDERING

What is the turnaround time for an engraved Honor Ring?

All engravings are done through a separate business by a veteran volunteer.  Rings are sent to engraving as soon as the order is processed, and the typical turnaround time is about 2 weeks before they are shipped. Times can vary depending on the volume of orders, as well as the workload and availability of the engraver.

Can I come in to your office to make my purchase?

If you’d like to visit our office to learn more about us, try on rings, and/or to make a purchase, we would love to meet you. We just ask that you please contact us in advance to give us a heads up of your visit so we can best accommodate you.

My order did not go through on the website. How can I place my order?

If for some reason you are experiencing an issue with placing your order, please contact us.  Leave your name and phone number and someone will get back with you as soon as possible to help resolve the issue, or take your order over the phone if necessary.

The “Add to Cart” button is not showing after I select my options.

This is a known issue that occurs from time to time with Firefox users. Most of the time it will resolve if you clear your browser cache. Otherwise you can just try using any other browser and it should work (Google Chrome, or Safari for Mac users is recommended) .

SHIPPING

What is your shipping policy?

All orders are processed and shipped within 2 business days.  All items in your order are shipped in one single shipment.  This means that orders that include engraved rings will ship in full once the engraving is complete.  Partial shipments are possible upon request in this case.

• US orders are shipped via USPS Priority Mail and typically arrive within 2-3 business days. (Shipping times are as stated by USPS, and are not guaranteed by us.)

Do you ship internationally?

International orders are shipped using USPS First Class International. Orders can take anywhere from 7-21 days for delivery.

For security reasons, we keep access to our site restricted, and you will only be able to place an order if your country has been approved. If you are trying to place an order and no shipping option is available for your country, this means that the country has not been added to our list. Just send us an email at [email protected] for approval.

*Please note that customs in your country may request additional handling fees to be paid before they deliver your package. Unfortunately at the moment we don’t know of any way to avoid these extra charges.

How will I know when my order has been shipped?

You will receive a confirmation email with a tracking number once your order has been prepared for shipment. Be aware that the tracking number will not actually be active until it has been processed through the post office.

Where/When can I pick up my order?

Our office hours are Mon-Fri  8:30AM – 5:00PM (address below)

• Standard items are usually ready for pick-up as soon as you have completed your order, as long as the items are in stock.  If you would like to wait for further confirmation, then you can wait until we have processed the order (pick-up orders are normally processed within 24 hours), at which point we will update your order status as “Pick-up Ready”.
• For engraved rings, please wait for the email confirmation that your ring is ready.  You can also login to your account to check the order status.

It is best to call or email us in advance just to let us know when to expect you.

RETURN/EXCHANGE POLICIES

What is your exchange policy?

*All engraved rings are made to order. For this reason, we cannot accept returns/exchanges for engraved rings. To ensure the size is correct, please visit your local jewelry store to get the most accurate measurement before making a purchase. Let the jeweler know that you want to get sized for an 8mm comfort fit ring.

For standard rings and all other items, if something does not fit as expected, please mail it back to us, including a note referencing your order number and the new requested size(s).

• If this was a sizing error on your part, then you will be responsible for the shipping costs for both the return and the replacement. Once we have received the return item(s), we will ship your replacement(s) and invoice you for the shipping cost.
• If there was an error our our end, and you did not receive what you ordered, or there was a defect with an item, please email us at [email protected] and let us know so we can make the exchange. Once we have verified the order, we will send you the correct item(s) with packaging and postage included for you to send back the exchange item(s).

If you are local, you can also visit our office to make an exchange.

In either case, please email us in advance at [email protected] so we know when to expect a shipment or visit.

What is your return/refund policy?

If you wish to cancel an order that has not been shipped, please let us know and we will refund you for the full amount of the order, including shipping. If you have already received an order, and for any reason decide to return it, please mail the item(s) back to us. We will refund you for the value of the returned item(s) as soon as we receive them (not including shipping).

Important note on return shipments

When shipping rings, it is highly recommended that you use a thick or padded envelope, as opposed to a regular white envelope.  We have had cases in the past with rings being torn out during transit and we just received an empty envelope.

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